Refund & Return & Cancellation Policy

Refunds, Returns, & Cancellation Policy Disclosure

ALL SALES FINAL. AS USED HEREIN, THE TERMS "YOU" AND "USER" SHALL MEAN ANY VISITOR TO THE WEBSITE.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW IN ADDITION TO THOSE ON THE TERMS & CONDITIONS PAGE FOUND FROM THE LINK TO "TERMS" IN THE FOOTER AT BOTTOM OF THIS PAGE. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS THIS WEBSITE.

All sales are final. Once an order is placed, it cannot be cancelled and no refunds will be issued, except in cases of a demonstrably faulty product, where a replacement may be provided at our discretion. Please carefully review your order details before confirming your purchase.

Contact: 1-800-545-1995 and leave a voicemail message including your name, phone, email, and order number or include this information in the email using the web form on our store webpage under "Contact."

You must email us during our normal business hours for a return authorization and instructions from one of our customer service representatives prior to returning any merchandise. Merchandise must be returned at your expense in unopened and perfect condition in order to receive credit. Any consumable products like paper or ink must not be opened nor used.

We do not accept returns on opened products. A return authorization must be given or we may refuse the package. A 15% restocking fee will be applied for returns. Refunds for returns are typically processed within three business days upon receiving the returned product. No product returns will be accepted after 30 days. All used or pre-owned products are sold in AS-IS condition and does not offer a warranty. Exchanges will be at our sole discretion under case by case basis and circumstances.

If orders are returned by the shipping carrier due to an undeliverable address, customer will be notified via email and sent an invoice to cover the additional shipping costs to have it re-shipped. If customer has not paid invoice within 7 days, a refund will be automatically processed as if it was a standard return with a 15% restocking see and shipping applied against the refund.

Warning: You certify that all information provided is accurate and truthful. The submission of a false, fictitious or fraudulent statement may result in imprisonment of up to 5 years and a fine of up to $10,000.00 (18 USC 1001). In addition, a civil penalty of up to $5,000.00, and an assessment of twice the amount falsely claimed may be imposed (31 USC 3802).

Warning: any fraudulent claims will make the shipper and/or consignee liable for any prosecution for mail fraud under federal crime code.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with our Terms & Condition linked below and our Return Policy.

All copyrights, trademarks, domain, and content is owned and operated by Merchant Services Group or their respective owners or trademark holders if other.

Freight Forwarding Shipments:

Merchant Services Group & Merchants Only are not liable or responsible for any losses, damages or delays due to the actions or inactions of third party freight forwarding shipping services (USPS, UPS, and FedEx). We are only responsible in shipping the products to the designated address.

Package Insurance

All insurances are covered through the shipping partners. We will file a claim if a package is lost and ship out a new order once the carrier has notified us they have verified that the package wasn't delivered or damaged, and they will honor the claim.

If the carrier’s investigation returns that the package was delivered and the address was correct, but the customer claims they never received it, we are not liable to replace the product or refund the order. Customer understands and agrees that we are a third party dealer and are only responsible for getting the products to the carrier to be shipped to the final destination.

If a customer purchases shipping insurance at checkout, lost and stolen package claims will be accepted once the customer has filed a claim found HERE. You must include the order number in your order number to submit a claim (example: order must look like numerical code to be able to submit form) Investigation usually takes 5-7 business days. We are not liable for any lost or stolen packages if customer fails to purchase insurance with their order.

• ARE NOT PROVIDING ANY WARRANTIES AND REPRESENTATIONS REGARDING THE WEBSITE;
• DISCLAIM ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND WITH REGARD TO THE WEBSITE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, FREEDOM FROM VIRUSES OR OTHER HARMFUL CODE, OR FITNESS FOR A PARTICULAR PURPOSE;
• DO NOT WARRANT THE ACCURACY, ADEQUACY, OR COMPLETENESS OF THE INFORMATION AND MATERIALS CONTAINED ON THE WEBSITE AND EXPRESSLY DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THE MATERIALS AND INFORMATION; AND
• WILL NOT BE LIABLE FOR ANY DELAY, DIFFICULTY IN USE, COMPUTER VIRUSES, MALICIOUS CODE OR OTHER DEFECT IN THIS WEBSITE, ANY INCOMPATIBILITY BETWEEN THE WEBSITE AND THE USER'S FILES AND THE USER'S BROWSER OR OTHER SITE ACCESSING PROGRAM, OR ANY OTHER PROBLEMS EXPERIENCED BY THE USER DUE TO CAUSES BEYOND OUR CONTROL.

NO LICENSE TO THE USER IS IMPLIED IN THESE DISCLAIMERS. NOTHING HEREIN SHALL BE CONSTRUED AS LIMITING OR REDUCING OUR RESPONSIBILITIES AND OBLIGATIONS TO CLIENTS IN ACCORDANCE WITH APPLICABLE LAWS AND REGULATIONS.

UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY LOST PROFITS, LOST OPPORTUNITY OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF ANY USE OF OR INABILITY TO USE THE WEBSITE OR ANY PORTION THEREOF, REGARDLESS OF WHETHER WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.

Enforceability and Governing Law

In the event any of the terms or provisions of these Terms and Conditions shall be held to be unenforceable, the remaining terms and provisions shall be unimpaired and the unenforceable term or provision shall be replaced by such enforceable term or provision as comes closest to the intention underlying the unenforceable term or provision. These Terms and Conditions shall be subject to any other agreements you have entered into with MSG. The user's access to and use of the Website, and the terms of this disclaimer are governed by the laws of the State of California.

Any action against MSG arising from or relating to your access to and use of the Website and the provisions of these Terms and Conditions must be brought by you in state or federal court located in the State of California, County of Orange or Los Angeles. You consent to the jurisdiction and venue of the state and federal courts located within the State of California, County of Orange or Los Angeles, for the adjudication of all claims by MSG  against you arising from or relating to your access to and use of the Website and the provisions of these Terms and Conditions.